24/7 Emergency Medical Assistance
Round-the-clock coordination for admissions, emergency cases, medical updates and discharge support.
Medical Assistance • Cashless Coordination • Hospital Network
Global medical assistance and insurance coordination, delivered locally.
HBS International supports insurers, TPAs, assistance companies, hospitals and international patients with 24/7 case coordination, GOP follow-up, documentation, discharge support and claim settlement assistance.
24/7Emergency Desk
100+Hospitals & Providers
10Countries Covered
Active Assistance Desk
Regional Assistance Network
UAE • Saudi Arabia • Kuwait • Bahrain • Oman • Qatar • Jordan • Egypt • Ethiopia • Kenya
+20 223544036About HBS
Trusted local coordination for international medical cases.
HBS International Medical Assistance provides end-to-end support for cross-border medical insurance cases through UD Tourism Assistance Egypt, our Egypt representative office. Our team connects hospitals, patients, insurers and assistance companies to ensure fast communication, accurate documentation and smooth cashless treatment handling.
Our Services
End-to-end assistance for cashless and reimbursement cases.
Cashless Insurance Coordination
Case registration, eligibility communication, pre-authorization support and GOP follow-up.
Hospital Admission Support
Patient reception, hospital liaison, document collection, admission updates and escalation handling.
Medical Documentation
Coordination of admission notes, treatment updates, investigation reports, discharge summaries and final bills.
Claims & Settlement Support
Claim verification assistance, billing clarification, settlement follow-up and post-discharge coordination.
Hospital Partnership Program
Provider onboarding, network communication, service standards and direct operational coordination.
Coverage Network
Regional medical assistance across GCC, Africa and the Middle East.
Our network is designed to support international patients and medical assistance partners with reliable local access and fast communication.
UAESaudi ArabiaKuwaitBahrainOmanQatarJordanEgyptEthiopiaKenya
For Insurers & TPAs
Local case management for international assistance companies.
We act as a reliable regional coordination partner for insurers, TPAs and global assistance companies requiring hospital liaison, medical updates, cost estimates, billing coordination and discharge documentation.
- Case opening and hospital communication
- Medical updates and cost estimate coordination
- GOP follow-up and discharge assistance
- Claims documentation and settlement support
For Hospitals
Insurance coordination support for network hospitals.
HBS helps hospitals manage international insured patients with clear communication, document preparation, insurer follow-up and administrative support, allowing medical teams to focus on patient care.
- International patient insurance desk support
- Direct coordination with assistance companies
- Documentation and billing clarification
- Admission-to-discharge workflow support
How We Work
Simple, fast and transparent coordination.
1
Admission Notification
Receive patient details, policy certificate, passport and initial clinical information.
2
Case Registration
Notify insurer/TPA/assistance provider and obtain case reference and requirements.
3
Medical Updates
Coordinate reports, investigations, treatment plan and cost estimate from hospital.
4
GOP & Discharge
Follow up guarantee of payment, final bill, discharge papers and settlement support.
24/7 Assistance
Need urgent medical or insurance coordination?
Contact our assistance desk for admissions, cashless coordination, medical updates and hospital communication.
assistance@hbs-intl.com
ceo@hbs-intl.com
+20 223544036
Hafez El Badawi Street, Nasr City, Cairo, Egypt